Number 125 was written back November 2008 and it was about a less than pleasant encounter with Microcsoft, so today's ReDeux! post will be about customer service, which might be a problem for me to come up. Because as you know, I have talked about my adventures in crappy customer service over the past 4 1/2 years and probably the last thing that you want to hear me bloviate about (yet again) is crappy customer service.
So I thought, for this time around, I would try a different approach, in that I wouldn't talk about great customer service or crappy customer service. Instead, I would like to try talking about what I like to call "eh" customer service.
"Eh" customer service is basically customer service that isn't very good or isn't very bad, just somewhere in the middle. I think we've all experienced "eh" from time to time. In other words, customer service that goes through the motions to ensure that whatever opinion you had of the business remains the same.
Example: I have a very low opinion of my local Wendy's restaurant, and I have made it known on this blog on how low it truly is and why it got to be so low. I still go to Wendy's about once a month or so (because one can take only so much of BK), and while I had for the most part average customer service, my opinion about Wendy's has not improved or worsen afterwards.
I've had a lot of "eh" customer service moments like the aforementioned Wendy's during the year, more than the average person would experience, which I think is mostly due to the fact that I have such a seriously low expectation of quality customer service that when a business or a guv'ment entity (like my employer) actually reaches that seriously low bar, my response is like, "Yay."
So how about you? Have you ever experienced any "eh" customer service in your day-to-day wanderings? What about experiencing customer service from your job or business? Ever gotten a taste of what it's like for a member of the general public to deal with your business and found it less than satisfying.